Privacy

Introduction

This Privacy Notice explains how Jiligems (the operator of the Website) collects, uses, stores and discloses your personal data when you access or use our Website and related services, whether on desktop or mobile. It also covers our representations on social media and any applications that operate under the Jiligems brand. We are committed to safeguarding your data and complying with applicable data protection laws.

Who we are and how to contact us

Jiligems is the data controller responsible for your personal data collected through the Website. If you have questions about this Notice or wish to exercise your rights, you may contact our Data Protection Officer at privacy@jiligems. We will respond in accordance with applicable law and provide any required information about our processing of your data.

Data Protection Officer

Our designated Data Protection Officer (DPO) oversees our data protection strategy and ensures compliance with data protection laws. To request information or raise concerns, please email privacy@jiligems.

What personal data we collect

• Personal data you directly provide
  • Account data: name, username, date of birth, password, email address, mailing address and mobile phone number provided during account creation.
  • Verification data: copies of government issued IDs, bank statements, tax invoices or utility bills as needed for identity verification and AML/KYC compliance.
  • Communication data: correspondence through email, chat, phone or postal service, including records of interactions with our support team.
• Personal data collected during use
  • Payment data: deposit and withdrawal history; limited payment details such as the last four digits of a card and issuer information, retained for audit and compliance purposes.
  • Gaming data: account balances, bets placed, bonuses awarded and winnings.
  • Device data: IP address, approximate location, browser, operating system and other technical information related to the device you use to access the Website.
  • Activity data: interactions with the Website including page views, time spent, responses to communications and other usage metrics.
  • Marketing data: engagement with marketing campaigns, preferences and interaction with promotional materials.
  • Profile data: internal notes that help us understand your interests and preferences to tailor services and offers.
• Personal data from third parties
  • Verification providers: data to verify identity and prevent fraud.
  • Payment providers: limited information necessary to process payments and comply with regulatory requirements.
  • Marketing providers: data used to deliver and measure marketing campaigns.
  • Analytics providers: data used to improve the Website and understand user behavior.
• Special categories and criminal convictions
  • We may process limited data to prevent fraud, comply with AML and regulatory requirements, or for health or accessibility considerations when you voluntarily provide such information in communications with us. In limited circumstances we may process information about criminal convictions or offences where permitted by law for checks, crime prevention and regulatory compliance.
• Publicly available sources
  • We may supplement your data from publicly accessible sources as necessary to meet licensing and regulatory obligations.
• Cookies and tracking technologies
  • We and our service providers collect browser and cookie information to support security, authentication, and user experience improvements.

How we use your personal data

• Service provision and account management
  • Set up and maintain your account; grant access to services; process gaming activity; manage payments; notify you about changes to our terms or the Website.
  • Legal basis: contractual necessity; legitimate interests in maintaining service quality and security; compliance with legal obligations.
• Security and integrity
  • Protect our networks and systems; detect and prevent unauthorized activity; ensure reliable operation of the Website.
  • Legal basis: legitimate interests; compliance with legal obligations.
• Legal and regulatory compliance
  • Identity verification, age verification, KYC measures, anti-money laundering controls, and responsible gambling safeguards; investigations into suspicious activity; reporting as required by law.
  • Legal basis: contractual necessity; legitimate interests; compliance with regulatory obligations and licensing conditions.
• Customer support and communications
  • Respond to inquiries, resolve issues, and improve support procedures; communicate about account activity or policy updates.
  • Legal basis: legitimate interests in providing quality service and resolving issues; contractual necessity for service delivery; consent for direct marketing where applicable.
• Marketing and personalization
  • Deliver personalized offers, recommendations and promotions; evaluate campaign effectiveness; tailor experiences while respecting your preferences.
  • Legal basis: legitimate interests or consent where required; provided for marketing communications only where consent has been obtained or where otherwise permitted by law.
• Research and development
  • Conduct testing, analysis and feature improvements to enhance user experience and services.
  • Legal basis: legitimate interests in innovating and improving our offerings.
• Automated decision-making and profiling
  • We may automatically categorize users for loyalty programs and service personalization. Any outcome that could significantly affect you will be reviewed by a human before action is taken. No automated decision will be binding without human involvement where required by law.
  • Legal basis: legitimate interests; in limited cases consent; AML and risk-based checks where required by law.

How we share your personal data

• With group companies

  Your data may be shared within our corporate group to support account management, risk assessment, regulatory compliance, and marketing activities as described in this Notice.

• With service providers

  We contract with third-party providers to operate our Website and services. These may include hosting, payment processing, IT and security, customer support, KYC/ AML verification, game content providers, marketing and analytics services. We require these providers to protect personal data and only process it on our instructions and according to contractual agreements.

• Other disclosures

  We may disclose personal data to comply with a legal obligation, respond to governmental requests, enforce our terms and conditions, or protect our rights and safety and that of our customers. We may also transfer data in connection with a corporate transaction such as a merger or sale of assets, where permissible by law.

International transfers

Your personal data may be processed in countries outside your country of residence. Such transfers may involve jurisdictions with different data protection standards. We will implement appropriate safeguards and ensure that transfers comply with applicable data protection laws.

Data retention

We retain personal data for as long as necessary to fulfill the purposes described in this Notice and to comply with legal, regulatory, and contractual obligations. As a general practice, transactional data (including payment records) is retained for a minimum of five years. Other data is retained for as long as the relationship with you continues or as required by applicable law. When data is no longer needed, we securely delete or anonymise it.

Your rights

You have rights under applicable data protection laws, including the right to access, correct, erase, restrict or object to processing, and the right to data portability. You may withdraw consent for processing where consent is required for marketing. To exercise these rights, contact privacy@jiligems. We will respond within applicable timelines and provide the information or actions you request where required by law. You may also lodge a complaint with the competent data protection supervisory authority if you believe your rights have been violated.

Security of your data

We implement appropriate technical and organisational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. In transit, data is protected using encryption such as TLS. At rest, data is stored on access-controlled systems and is subject to regular security reviews.

Cookies and tracking technologies

We use cookies and similar technologies to improve security, authentication and the user experience. You may manage cookies through your browser settings. Some cookies are strictly necessary for the Website to function; disabling them may affect your ability to access services.

Changes to this Privacy Notice

We may update this Privacy Notice from time to time to reflect changes in our practices or in applicable law. We will provide notice of material changes in a manner consistent with the urgency and significance of the change.

How to contact us

If you have questions about this Privacy Notice or wish to exercise your rights, please contact privacy@jiligems. You may also use the contact channels listed on the Website for assistance.