Responsible Gambling Page

Scope and Commitment

Jiligems is committed to responsible gambling as a core aspect of its operations. We acknowledge the potential for social and financial harm and provide practical controls and access to support so players can enjoy our games while maintaining safe boundaries.

Recognizing Gambling Risk

Understanding when gambling may be affecting daily life is essential. Consider the following indicators; if several apply, seek help or use the available self-management tools:

• Gambling distracts you from work, study, or important obligations.
• You gamble primarily to escape boredom or relieve stress.
• You play alone for extended periods or feel compelled to continue after losses.
• Family or friends have expressed concern about your gambling.
• You have lied to conceal time or money spent on gambling.
• You have borrowed or stolen money to gamble or to pay gambling debts.
• You are reluctant to spend gambling funds on other necessities.
• You chase losses or attempt to recoup them immediately after a loss.
• You feel desperate or depressed when funds are depleted.

If most answers are in the affirmative, consider seeking help through independent counseling organizations. We can provide information and facilitate access to appropriate services.

Setting and Managing Limits

To promote responsible participation, Jiligems offers configurable limits on account activity. Players may establish the following limits by contacting our Customer Support team:

• Maximum time allowed to access the player interface per day, week, or month.
• Maximum deposits into the player account per day, week, or month.
• Maximum spend per day, week, or month through the player account.

Once a limit takes effect, it applies to new activity from that moment forward. Existing balances and prior deposits are not retrospectively adjusted to match the new limit.

Adjusting Limits and Cooling-Off

Limit adjustments follow a clear protocol. A decrease in a limit takes effect immediately. An increase in a limit may only take effect after a seven calendar day cooling-off period to help mitigate impulsive decisions.

Self-Exclusion Options

Jiligems provides temporary and permanent self-exclusion to help players take a break or pause gambling activity entirely.

• Temporary self-exclusion options: 24 hours, 7 days, 30 days, 6 months, 1 year.
• Permanent self-exclusion: an indefinite cessation of access to gambling services.

During any self-exclusion period, you will not be able to place new deposits or participate in games and you will be removed from promotional communications. You may not create a new account while self-excluded, and any existing balance will remain inaccessible until reactivation occurs at the end of the exclusion period or after a withdrawal process if applicable.

We reserve the right to extend a self-exclusion period if a player's behavior indicates persistent problem gambling or signs of dependency. A self-exclusion suspension or revocation is subject to a cooling-off interval and verification steps to protect the player.

Reactivation of Self-Exclusion and Cooling-Off

Should you elect to revoke permanent self-exclusion, you may submit a written request to our Customer Support team. Activation of the account after revocation requires a seven calendar day cooling-off period, during which we assess ongoing risk and confirm continued suitability for re-entry. We may decline reactivation if signs of problem gambling persist or if re-entry would present an unacceptable risk to the player.

Counseling and Support Resources

If you seek professional help for gambling-related difficulties, consider independent counseling organizations that provide confidential guidance and therapy. These resources operate independently of our platform and offer services such as assessment, behavioral counseling, and referral support. We encourage players to contact such organizations if gambling presents a risk to health, finances, or relationships. We can provide information on available support options upon request.

Age Verification and Underage Play

Registration and participation in gambling activities on Jiligems are restricted to individuals who are adults under applicable law. We verify the age of all players, and winnings obtained by individuals below the legal age are subject to cancellation. Prohibited access for underage players is enforced through identity and age checks in accordance with applicable laws and licensing requirements.

Parental Controls and Device Filtering

To support safe use of our services in environments involving minors, we recommend parental controls and internet filtering tools. These measures help restrict access to gambling sites and related content on shared devices.

Privacy, Security, and Compliance

Jiligems processes personal data in accordance with applicable data protection laws and our internal privacy policy. We implement reasonable security measures to protect account information and rely on age verification and responsible gambling controls to reduce risk. If you have questions about data handling related to responsible gambling features, please contact our support team for clarification.

Help and Support

For assistance with setting limits, initiating self-exclusion, or discussing concerns about gambling behavior, contact our Customer Support team. Support personnel can guide you through available options, help configure safeguards, and provide referrals to independent counseling resources as needed.