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Jiligems provides self-exclusion tools to help players manage gambling activity. This policy sets out the available options, activation steps, effects during exclusion, revocation and extension procedures, and related safeguards in accordance with applicable law and responsible gambling standards. It forms part of the Terms and Conditions and applies to all customers registered with Jiligems. Under 18s are strictly forbidden from gambling. Gambling can be addictive; please play responsibly.
Time-Out is a temporary suspension of all activities across Jiligems products. Once initiated, the account cannot log in, deposit, withdraw, or access any services for the selected duration. Available Time-Out periods are displayed in the Account Profile under Time-Out settings. A Time-Out revocation may be performed only after a minimum elapsed period of 24 hours from the initial request. Upon expiration, the Time-Out is automatically lifted and normal access is restored.
Self-exclusion is a longer cessation of activity for a defined period. To commence, you may submit a request by electronic mail to pause all activity on your account. Upon receipt, a 24-hour cooling-off period is applied during which the account is disabled and no gambling activity may occur. After the cooling-off period, the available self-exclusion periods will be presented for selection; periods cannot be altered. A written electronic response from you is required to proceed with the selected period. If no response is received within a further 24 hours, the account will be reopened and confirmed by electronic notification. During the Self-Exclusion period, deposits and withdrawals are blocked and login access is restricted for the duration of the chosen period. Upon expiry, the account is automatically re-activated.
If a revocation request is made during an active exclusion, the Company may require acknowledgment of the ongoing period and reserves the right to maintain the exclusion unless and until the specified period has expired.
When establishing an account or at any time thereafter, you may set limits within the My Account area. Available limits may include daily, weekly, or monthly deposit limits, loss limits, and spend controls. If you exceed the maximum limit, further actions related to that limit are restricted. Any limit or exclusion may be revoked or modified only by written or electronic notice; the Company will consider such requests but may deny them in its sole discretion. The Company will take reasonable steps to ensure adherence to Self-Exclusion and will endeavor to prevent promotional material from being sent to customers who have self-excluded. The Company is not responsible for activity conducted via alternate registrations or misrepresented account details, or for marketing materials inadvertently forwarded to an excluded customer. If an exclusion is in effect, customers are encouraged to seek professional assistance if they find ways to continue gambling during the exclusion period.
During Time-Out or Self-Exclusion, promotional communications related to Jiligems products will be suppressed in relation to the affected account. After the exclusion period ends, standard marketing communications may resume subject to your account preferences and applicable laws.
Activation of Time-Out or Self-Exclusion may involve identity verification in line with Jiligems KYC policies. Personal data processed for exclusion purposes will be handled in accordance with the Privacy Policy and AML policies, and retention will comply with legal and regulatory requirements.
Self-exclusion is a tool to assist management of gambling activity, but it is not a substitute for personal discipline. If you are experiencing gambling-related difficulties, consider contacting local problem gambling helplines or licensed counseling services. Seek guidance from qualified professionals in your jurisdiction.
Disputes arising from self-exclusion matters are governed by the dispute resolution provisions contained in the Terms and Conditions. Jiligems may update this Self-Exclusion policy from time to time; continued use of the services after an update signifies acceptance of the revised policy.
To initiate Time-Out or Self-Exclusion or to discuss available options, contact Jiligems via electronic mail or through the standard Customer Support channels (live chat or telephone). When writing to request exclusion, provide your account identifier and the desired exclusion type and period. For general inquiries, use the Support channels published in the account area.